Dispatched within 24 hours
Tracked Royal Mail delivery from £2.90
30 days to change your mind
10% off your first order: ROBE10
Delivery and shipping
Where our parcels come from
We work with selected suppliers around the world, mainly in Asia. Your order is dispatched from our suppliers' warehouses, carried by international carriers and delivered in the UK by Royal Mail. Returns go to our returns warehouse in Portugal (Romariz).
At Molinetti, delivery is charged at a flat rate, with no minimum order and however many items you buy.
Every order is dispatched within 24 hours. Delivery times are counted in working days from dispatch, not from the moment you order.
Delivery charges are shown before you pay, in your order summary. The exact amount depends on the option you choose at checkout.
Dispatch
Every order is dispatched within 24 hours, and you receive a tracking number by email as soon as it leaves.
Where we deliver
We deliver throughout the United Kingdom, with Royal Mail. Any customs duties or import taxes, where they apply, are payable by the customer.
Tracking your parcel
You will receive a tracking number by email as soon as your order is dispatched, so you can follow it in real time. You can also follow it from our Track your order page.
If your parcel is late
Delivery estimates are counted in working days from dispatch, not from the moment you order. They are estimates, not guarantees: a carrier can be delayed by weather or by peak periods. If your order has not arrived within the stated time, email us at contact@molinetti.com and we will chase it with the carrier. Customer service answers within 24 hours, Monday to Saturday, 10:00 to 20:00 UK time.
If we have not delivered within 30 days of your order, you may cancel and receive a full refund.
Wrong or incomplete address
Please check the delivery address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we will refund the goods but not the original delivery charge, and a second dispatch is charged again.
Damaged or missing parcels
If your parcel arrives damaged, photograph it before opening it if you can, and email us within 48 hours. If tracking shows delivery but you have not received the parcel, tell us within 14 days and we will open an enquiry with Royal Mail.
Cancelling before dispatch
You can cancel your order free of charge as long as it has not been dispatched, by emailing contact@molinetti.com within 24 hours of ordering. You are refunded in full, to your original payment method, within 14 days. Once the order has been dispatched it can no longer be cancelled this way, but you keep your right to cancel — see our Cancellation rights.